Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 517-962-5704 or make an appointment online!
Same day repair. I didn't expect that.
tom mccarthy, 07/28/2021
If you want honest, affordable and people who listen and care, GO HERE! Had issues with my car for a week, tried to fix it myself to no avail, gave them a call on Thursday evening, dropped the car off Friday and all my issues were fixed by the afternoon and at such a reasonable rate! I will ALWAYS come back here. Too many other places are out for themselves, not this place, not at all!! Keep up the amazing service! This is what this world needs! Thanks for getting me back on the road so quickly!
Sean Fiero, 05/21/2021
Best place in Jackson!! I wouldn't take my truck anyplace else. They are trust worthy and always ready to help!! Definitely would recommend this place 100%
Dustina Mae, 04/14/2021