- Mon 8:00AM - 5:00PM
- Fri 8:00AM - 5:00PM
- Tue 8:00AM - 5:00PM
- Sat Closed
- Wed 8:00AM - 5:00PM
- Sun Closed
- Thu 8:00AM - 5:00PM
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 517-962-5704 or make an appointment online!
What People Say About Us
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Sondra Massey, 01/10/2021
Great service! Very professional staff! Would definitely recommend -
Nicole Miller, 12/16/2020
I love how kind and quick they are. Derek is a Rockstar along with the rest of the crew. I never want to take my vehicle to another repair shop again. They won't scam you on repairs, I have a family of mechanics who all live hours from me and when I call about repairs I tell them what JD Auto is doing and what they are charging, my family says it's a fair price. I love this place.
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Allanah Steveson, 10/23/2020
I broke down with a flat tire right next to JD Auto and was pretty much stranded had they not helped. I never caught the name of the person who helped me and put my spare (donut) tire on but they were awesome! I was so relieved and grateful that they lent a hand to me. The staff I interacted with were super friendly and I definitely know where I'll be going next for any repairs! -
Barbara Beaghan, 10/30/2017
Excellent customer service and reasonable prices. I was thoroughly pleased at the service and care given to me and my automobile when I desperately needed an alternator belt replaced on a Saturday afternoon. I cannot say THANK YOU enough!!! I would recommend JD's to everyone!
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Alvah Contractors, 11/07/2018Fast and Courteous
I was traveling on vacation and I blow a hose on my truck that powers the brakes and power steering. I call all over and nobody could look at my truck for 2 days. JD Auto dropped what they were doing and help me out and got me and the family on the road again. Thanks!!! -
brandon stewart, 01/12/2019Fast and Courteous
Very honest mechanics. They say it is hard to find a good, trustworthy mechanic. This shop has plenty of hard working, honest mechanics. I would highly recommend this shop if you don't want to get swindled. The staff is very friendly and helpful. The best auto shop in town!!!
Call us for service: 517-962-5704
