Best Auto Repair, Jackson

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us

  • reviewicon
    , 01/10/2021

    Great service! Very professional staff! Would definitely recommend

  • reviewicon
    , 12/16/2020

    I love how kind and quick they are. Derek is a Rockstar along with the rest of the crew. I never want to take my vehicle to another repair shop again. They won't scam you on repairs, I have a family of mechanics who all live hours from me and when I call about repairs I tell them what JD Auto is doing and what they are charging, my family says it's a fair price. I love this place.

  • reviewicon
    , 10/23/2020

    I broke down with a flat tire right next to JD Auto and was pretty much stranded had they not helped. I never caught the name of the person who helped me and put my spare (donut) tire on but they were awesome! I was so relieved and grateful that they lent a hand to me. The staff I interacted with were super friendly and I definitely know where I'll be going next for any repairs!

  • reviewicon
    , 10/30/2017

    Excellent customer service and reasonable prices. I was thoroughly pleased at the service and care given to me and my automobile when I desperately needed an alternator belt replaced on a Saturday afternoon. I cannot say THANK YOU enough!!! I would recommend JD's to everyone!

  • reviewiconFast and Courteous
    , 11/07/2018

    I was traveling on vacation and I blow a hose on my truck that powers the brakes and power steering. I call all over and nobody could look at my truck for 2 days. JD Auto dropped what they were doing and help me out and got me and the family on the road again. Thanks!!!

  • reviewiconFast and Courteous
    , 01/12/2019

    Very honest mechanics. They say it is hard to find a good, trustworthy mechanic. This shop has plenty of hard working, honest mechanics. I would highly recommend this shop if you don't want to get swindled. The staff is very friendly and helpful. The best auto shop in town!!!

Call us for service: 517-962-5704

ASE (Automotive Service Excellence)
  • Car Care Aware